Question 1

How do I find the right caregiver for my family?

Accepted Answer

Start by searching for caregivers in your area. You can browse caregiver profiles and compare experience, services offered, availability, rates, and other profile information to help you find someone who fits your needs. Connect-4Care gives families the tools to explore their options and choose the caregiver who feels right for them.

Question 2

How are caregivers verified?

Accepted Answer

Connect-4Care provides verification information to help families make informed decisions when choosing a caregiver. Caregiver profiles may display an Identity Verified badge for caregivers who have successfully completed identity verification through Stripe Identity, as well as applicable background-check badges. Background-check badges may indicate either a Verified Background Check or a Background Check Provided, depending on how the screening was obtained and reviewed. We encourage families to review each caregiver’s profile and verification badges when choosing the person who feels right for their needs.

Question 3

Are caregivers employed by Connect-4Care?

Accepted Answer

No. Connect-4Care is a marketplace that helps families discover and connect with independent caregivers. Caregivers offering services through the platform are independent providers and are not employees of Connect-4Care. Families can review caregiver profiles, experience, services, rates, availability, and applicable verification information to help determine who may be right for their needs.

Question 4

Is my family’s information safe?

Accepted Answer

Protecting our users’ information is important to us. Connect-4Care uses safeguards designed to protect personal and account information. We also want to encourage families and caregivers to keep bookings and payments within the Connect-4Care platform so activity and transactions can be properly processed and documented through Connect-4Care.

Question 5

What types of care does Connect-4Care offer?

Accepted Answer

Care needs look different for every family. Through Connect-4Care, families can find caregivers offering a variety of support based on their individual experience and qualifications.

Question 6

How do I book and pay for care?

Accepted Answer

Once you find a caregiver who feels right for your needs, you can submit a booking request through Connect-4Care with the details of the care you’re looking for. Booking and payment are handled through the platform, and families can review applicable rates and charges before confirming a booking. For your protection, we strongly encourage bookings and payments to remain within Connect-4Care. Services or transactions arranged outside the platform are not processed or documented by Connect-4Care and may not be eligible for platform\xA0support\xA0or applicable protections.

Question 7

What if I need to cancel or reschedule?

Accepted Answer

We understand that plans change. Families can manage eligible bookings through their Connect-4Care account and request a cancellation or reschedule when needed. Applicable cancellation terms and fees are based on our Connect-4Care Cancellation Policy.

Question 8

How do I create a caregiver profile?

Accepted Answer

Select Become a Caregiver and follow the steps to create your Connect-4Care profile. Caregivers can share information about their experience, skills, services, rates, availability, and the type of care they would like to provide. A complete profile helps families get to know them and determine whether they may be a good fit.

Question 9

How does identity verification work?

Accepted Answer

Connect-4Care uses Stripe Identity to verify caregiver identities. As part of completing your caregiver profile, you’ll be guided through a secure identity-verification process. Once your identity has been successfully verified, an Identity Verified badge will appear on your caregiver profile, helping families know that you have completed Connect-4Care’s identity-verification requirement.

Question 10

How long does the verification process take?

Accepted Answer

Verification times may vary depending on the verification steps being completed and how quickly required information can be confirmed. Caregivers can check their account for their verification status and any additional steps that may be needed. Once completed, applicable identity-verification and background-check badges will appear on their profile.

Question 11

How do I get paid?

Accepted Answer

Payments for bookings completed through Connect-4Care are processed securely through Stripe. Connect-4Care primarily uses Stripe’s next-day payout schedule for eligible caregiver payments. After a booking is successfully completed and the payment becomes available for payout, funds are sent to the caregiver’s connected payout account according to Stripe’s payout schedule. Actual bank availability may vary depending on the caregiver’s financial institution and Stripe processing times. Caregivers should also be able to review their completed bookings, earnings, and payout information through their Connect-4Care account.

Question 12

Can I set my own rates and availability?

Accepted Answer

Yes. Connect-4Care is designed to give independent caregivers greater flexibility in how they work. Caregivers can set their rates and indicate when they’re available to provide care. Keeping availability current helps families find caregivers when they’re searching for support.

Question 13

Is my personal information protected?

Accepted Answer

Connect-4Care uses safeguards designed to protect personal and account information. Families can see the information caregivers choose to include on their public profiles, while sensitive account and payment information is not displayed publicly.

Question 14

How do I track my bookings and earnings?

Accepted Answer

Caregivers can use their Connect-4Care account to manage their activity in one place, including upcoming bookings, care requests, availability, earnings, and payment information associated with bookings completed through the platform.

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